Terms of Service

Pivots Hiring is an AI-powered talent acquisition platform. The service works differently depending on your subscription plan.

You must be at least 18 years old and have the legal authority to enter into contracts on behalf of your organization to use the Service as a Client. Individual candidates must be at least 16 years old to apply.

No account is required for Applicants. Applicants submit their information directly via job application links.

The Service is offered under the following subscription tiers, billed monthly in USD.

Annual billing options may be offered separately. Prices are subject to change with 30 days' notice.

Pro and Team plan clients may request a dedicated job posting — a real hiring campaign run by Pivots specifically for their company and role. This is distinct from browsing the existing candidate database: Pivots actively sources or advertises for the position, and every applicant is exclusive to that client.

• All subscriptions are prepaid monthly. Access continues until the end of the billing period.
• Payments are processed by Stripe, Inc. You authorize recurring monthly charges.
• Prices are subject to change with 30 days' written notice to your registered email.
• Failed payments result in plan downgrade to Free after a 7-day grace period.
• All fees are non-refundable except as stated in Section 7.

Cancellation: You may cancel at any time via account settings or by emailing [email protected]. Cancellation takes effect at the end of the current billing period.

You agree not to:

• Post fraudulent, misleading, or discriminatory job listings
• Collect or harvest candidate personal data outside of the hiring process
• Share, resell, or sublicense access to the Service
• Use automated scraping, bots, or crawlers to extract candidate information
• Use the Service to violate any applicable employment, privacy, or anti-discrimination law
• Upload malicious files, scripts, or content
• Impersonate another company or individual

What data we collect from applicants

• Full name, email address, and contact details provided in your application
• Resume and CV content, including employment history, education, and skills
• Cover letters, portfolio links, or any other materials you voluntarily submit
• AI-generated analysis and screening scores derived from your application
• Interview responses if you complete an AI-assisted interview

How your data is shared

• Your full application and personal data is made available to the hiring company
• AI screening scores and analysis summaries are shared with the hiring company
• Your data may be retained by the hiring company in accordance with their own privacy policy
• Pivots Hiring presents anonymized previews of your profile to hiring companies before they request full access
• We do not sell your personal data to third parties outside of the hiring relationship

Your rights as an applicant

• You may request deletion of your data from our systems at any time by contacting us
• You may withdraw your application and request removal of your profile
• You have the right to access a copy of the personal data we hold about you
• Residents of the EU/EEA have additional rights under GDPR, including data portability and the right to object to processing
• California residents have additional rights under CCPA/CPRA

Client obligations

By using the Service, Clients agree to:

• Use candidate information solely for legitimate hiring decisions related to the specific job posting
• Not retain candidate data beyond what is necessary for the hiring process
• Comply with all applicable data protection laws (GDPR, CCPA, etc.) in their jurisdiction
• Delete or anonymize candidate data upon request and in accordance with applicable law
• Not share candidate data with third parties outside of their own hiring process

Pivots Global LLC acts as a data controller for data collected through the platform, and as a data processor on behalf of Clients for candidate evaluation. See our Privacy Policy for full details on how we handle your data.

All AI models, scoring algorithms, software, branding, and content comprising the Service are owned by Pivots Global LLC. You may not copy, reverse-engineer, or create derivative works from any part of the Service.

Candidate resumes and application materials remain the property of the respective candidates. Job descriptions submitted by Clients remain property of the Client.

You agree to indemnify and hold harmless Pivots Global LLC from any claims, damages, or expenses arising from your use of the Service, violation of these Terms, or infringement of any third-party rights.

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law provisions. Disputes shall be resolved through binding arbitration under AAA Commercial Arbitration Rules, except that either party may seek injunctive relief in any court of competent jurisdiction.